Over the last few months I have been working on my thesis for my master’s program at Columbia. I figured it was about time to share just a little bit of my research. Sure. its not your everyday blog post, but hey- it’s still got value. Read on nerdites, read on!
In genetics a meme, comparable as an mental representation of a physical gene, is defined as “an idea, belief, pattern of behavior” which is “hosted” in the mind of one or more parties. A meme can replicate itself as necessary to travel from mind to mind; therefore what would otherwise be interpreted as an individual manipulating or influencing another is seen, according to memetics, is a meme reproducing itself (Lesovec et al, 2009). As with genetics, a meme’s virility, that is, its ability to be easily spread from one individual to another, maybe be a result of its benefiting the host. (Brodie, 1996). Social media provides an interesting application of memetics. Historically, memetics ignores the truth of ideas and focuses on the spread of mental thought. As we have discussed earlier, this is often the case with information dissemination on the social web: ideas (or news) comes first, the truth second.
While the meme concept does seem to explain virility of thought, it fails to explain why certain thoughts are stickier than others. Additionally, memetics fails to leverage the strength of the host as a possible indicator in the ability for a meme to travel more successfully. Theodore Vail’s research on telephones in 1908 led to a nebulas definition of what is now called the “network effect” (Ussi, 1996), that is to say the effect that one user of a good or service has on the value of that product to other people. Although network effect focuses mainly on product and technology adoption, it is easily adapted to define thought adoption as well. Vail’s research serves as a nice companion to memetics as it introduces the variable of network strength, in the potential mass adoption of a thought. This combination of memetic and network theory might rightly be called the “social network effect,” or the effect one person’s publicly-expressed thought has on the value or adoption of that thought by another person. Given the nature of the channel, the social network effect drives both virility of thought (memetics) and leverages community for thought dispersion (network effect).
In today’s “social” world, several core SN sites make up the majority of the average American’s online community networks, namely: Facebook, Twitter, MySpace, and LinkedIn (dBizMBA, 2010). In addition to foundation there are myriad other sites that provide niche communities with a way to interact. Sometimes these interactions center on a common passion: Dogster connects dog lovers from around the world, while Flixter provides a forum for moviegoers to share reviews. Others social community sites serve a specific utility: PlanCast allows users to share plans and activities, while FourSquare provides a GPS check-in platform where users are rewarded for updating their location in real time. Regardless of site focus or content, once an individual joins a social network they are first prompted to identify themselves. Once an online identity has been created, the second step of any SN is to connect that identity with others within the network. These relationships may be labeled in a variety of different ways, the most popular being “friends” (Facebook) and “followers” (Twitter). Additionally, connections can be one way- in which a user can elect to view another’s updates and posts without necessarily sharing their own content. To protect privacy, connections can also be bi-directional, where both parties must accept the “relationship” before content can be shared between the two. These digital associations knit together to create a web of content dispersion popularly called the “social graph” (Zuckerberg, 2007).
Through these SNS connections, users are often exposed to content to which they would otherwise not be privy. User A may share a story, which User B reads and re-posts, sharing it with all of User B’s friends and followers, including User C. Now User C is exposed to User A’s content, with whom he has no relationship. If User C likes User A’s content enough, he or she may elect to created a connection with User A, becoming User A’s friend or follower. Thus a bond is created between two complete strangers solely based on the quality of shared content. In this environment, content dispersion can provide a means through which strangers can begin to build bonds with each other due to ideological alignment exposed by their mutual social interactions (Haythornthwaite, 2005; Boyd, 2007). Thus, one’s circle or influence online far exceeds, in network size, that of previous generations. Connections between users within the social graph can be unpredictably varied, and information quickly and easily travels across a myriad of social properties causing proliferation of thought (Boyd, 2007). Leveraging the increased number of connections, regardless of their strength, means information travels at a much faster rate.
27.3 million tweets (Watters, 2010; Hird, 2010) and 500 million pieces of content on Facebook (Facebook, 2010) are shared daily. Outside of these active updates, a great number of users participate in this content dispersion passively: rather than sharing content they absorb what is shared by others. Currently SNs and blogs consume nearly 25% of people’s time online (one in every four-and-half minutes online). The average visitor spends 66% more time on these sites than they did a year ago—6 hours in April 2010 versus 3 hours and 31 minutes last year (Nielsen, 2010). As a result, information travels at surprisingly quick speed through the social graph, with the most shocking of news taking only minutes to disseminate (Vieweg et al, 2010; Starbird et al 2010).




Southwest fails to moderate hate speech comments
So even if your blind, deaf, & dumb you’ve heard about the Kevin Smith Southwest airline incident. I am NOT going to rehash or add my commentary on whether what Southwest did was right or wrong or whether Kevin Smith is really that fat. Not important. What is important is the comments Southwest has allowed to be post on their blog.
A small sample- You can read all of them here & here:
Hate speech is defined as ” speech perceived to disparage a person or group of people based on their social or ethnic group”. I am pretty sure these comments fall hard in the line of hate speech and thus extremely inappropriate for a brand to be hosting on their site. No brand wants to be seen as a conduit of any type of bigotry. Ever. But low & behold Southwest is hosting a conversation spewing with lil’ pieces of hate on every page. I am frankly shocked none of these comments were removed during moderation. I thought that maybe Southwest had made a big boo boo and no installed a moderation system into their blog.
But shock & awe Southwest’s blog user guidelines state:
“This is the point where we insert the “fine print” and discuss the guidelines for posting. Nuts About Southwest is a moderated site because we want to ensure that everyone stays on topic—or at least pretty close to it. We would LUV for you to post your thoughts, comments, suggestions, and questions, but when you post, make sure that they are of general interest to most readers. Of course, profanity, racial and ethnic slurs, and rude behavior like disparaging personal remarks won’t be tolerated nor published.”
So. Wait. Really? Southwest does enforce comment moderation? Sure doesn’t seem like it. I am pretty damn sure that last time I checked saying something like, “To be honest, I would not want to sit next to a fatty on an airplane. They smell and overflow into my seat.” was pretty damn rude. Plus something like “I can’t stand fat ass people,” counts as profanity, no?
People are entitled to their opinion, and agree Southwest needs to allow people to add their two cents. But, I am clearly shocked by how loose they have been with comment moderation. It’s not like people who agree with Southwest’s perspective can’t share without using profanity and degrading comments against fat people. I happen to think this comment is written well with out being offensive or profane:
“As for the others who are offended by the policy – why should the rest of us pay for your inability to get fit? Working on it? Bravo to you! Until you get there, though, pay for the extra seat or drive. Southwest has always had the best service, best prices, and best flight attendants! My family will remain loyal customers.”
After reading this and really thinking about it I have decided to not fly Southwest. Is it because of Kevin Smith? Not directly. Is it because Southwest on their own blog has gone against their corporate policy and allowed hateful comments to remain posted on the site? YES! In essence, by not removing these they impart have ignored the hurtful and awful nature of these statements. I don’t ask for much of brands, just that in a public forum, they stick to their legal responsibility & refrain from supporting or posting hate speech. I am sorry Southwest you broke that rule.
Also, Southwest just an FYI You might want to take those comments down because according to your legal disclaimer & the nature of comments that made it through your filter -you could be sued. Or you can hope, just like one of your commentors, that ” [fat people] just stay home till they have shed the pounds and can join the human race.”